Privacy Policy

Last updated: 17 May 2026

Elaior (the “Service”) is operated by Elaior, based in India. This policy explains what data we collect, why, how it’s stored, and what rights you have over it

1. Data we collect

• Account data: name, email, and Google account ID received when you sign in. We do not collect or store passwords
• Interview inputs: the CV, job description, role, and years of experience you provide when starting an interview
• Interview transcripts: every question and answer in your sessions, plus AI-generated feedback and scores
• Payment metadata: order IDs, amounts, payment timestamps. Card and UPI details are processed by Razorpay and never touch our servers
• Usage events: anonymised analytics events (page views, button clicks, funnel stages) used to understand how the product is performing

2. Third parties we share with

• Google Firebase (Auth + Firestore) stores your account and interview data on Google Cloud infrastructure
• Anthropic receives interview prompts (your CV summary, role, and transcript) to generate questions and feedback. Anthropic does not train on user data sent via the API
• Razorpay processes payments. Receives your name, email, and the order amount
• Vercel hosts the application and stores anonymised server logs for up to 30 days
• Resend (if you receive emails from us) handles email delivery and stores your email address for delivery purposes

3. How we use your data

• Run AI interviews tailored to your CV and target role
• Generate scores, feedback, and historical trend data on your dashboard
• Process payments and grant access to paid features
• Improve the Service in aggregate, de-identified form only
• Send transactional emails (receipts, support replies). We do not send marketing email without explicit opt-in

4. Retention

Account and interview data are retained while your account is active. If you delete your account from the dashboard, we hard-delete all personal data within 30 days. Anonymised aggregate analytics may be retained indefinitely for product analysis

5. Your rights

Under India’s Digital Personal Data Protection Act, 2023, you have the right to access, correct, and delete your data, and to withdraw consent at any time. To exercise any of these rights, email info@elaior.com

6. Security

We use HTTPS for every connection, Firebase Auth for identity, and Razorpay’s PCI DSS-certified vault for card data. We do not have access to your card or UPI details at any point

7. Cookies and tracking

We use first-party cookies for authentication. We may use privacy-respecting analytics to understand product usage; these set anonymised identifiers and respect Do Not Track signals where supported

8. Children

The Service is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has signed up, email us and we will delete the account

9. International transfer

Your data may be processed on servers outside India (Google Cloud, Vercel, Anthropic). We rely on standard contractual clauses with these providers for cross-border data flow

10. Grievance officer

For any complaint about how your data is handled, contact:

Elaior — Grievance Officer
Email: info@elaior.com
We respond to grievances within 7 working days