Terms of service

Elaior is operated by Abhishek Dogra, a sole proprietor based in Bengaluru, Karnataka, India. There is no company: you are contracting with a person, and that person answers the phone.

Notices under these terms, in both directions, go by email and by phone, using the addresses at the foot of this page and the ones on your account. We do not publish a postal address and do not require one from you.

Elaior is a practice management and record keeping tool for an outpatient clinic. It runs the queue, the consult room, prescriptions, billing, patient records, follow ups, and a pharmacy counter if you buy that.

It does not provide medical advice, diagnosis or treatment. Every clinical decision is made by your clinic's own registered practitioners, who remain responsible for it. Features that draft text or fill a form, including the ones that use AI, produce a draft for a doctor to read, change and approve. Nothing reaches a patient without that approval, and the responsibility for what is approved is the approving doctor's.

You are responsible for the lawfulness of what you record, including obtaining whatever consent your patients are owed, and for keeping your own registrations and licences current. Where the software asks for a drug licence number or a practitioner's registration number before it will do something, that is a check that a field is filled, not a verification that the number is real or valid.

You tell us who works at your clinic and we create their sign ins, or your own admin does. Each person gets their own. Sharing one sign in between several people defeats the audit trail, which is the part of this product that answers who did what, so please do not.

You are responsible for what happens under your clinic's accounts. Tell us promptly if you think one has been compromised and we will end its sessions.

The base plan is Rs 1,499 per clinic per month and includes one doctor. Each additional doctor is Rs 399 per month. The doctor allowance is enforced by the software: creating a doctor account beyond what your plan covers is refused until the allowance is raised.

The optional additions, each per clinic per month:

• Pharmacy, Rs 999.
• AI, Rs 399.
• Storage beyond the 5 GB included, Rs 199 for each 10 GB or part of it.

Prices are exclusive of any taxes that apply. We will tell you at least thirty days before a price changes, and a change never applies to a month you have already paid for.

Storage is measured and not enforced.Going over the included allowance does not block an upload and never will: refusing to store a doctor's scan because of a storage tier would be a worse failure than an unpaid bill. The meter is in your settings so that the conversation is never a surprise.

The AI addition is sold with an allowance, and the honest description of that allowance is a fair use limit rather than a counter you can watch. What the software enforces is a monthly ceiling on what your clinic's AI usage costs us to run. When that ceiling is reached the AI features stop for the rest of the month and tell you so, and the rest of the product carries on working normally.

The ceiling is generous for ordinary use and you are unlikely to meet it. The one thing that spends it quickly is photographing documents for the software to read, which costs many times more than the same document imported as a file. If you are running into it, call us: the usual answer is a different way of doing the same job, not a bigger bill.

There is no payment gateway in the product and no card on file. We invoice you and you pay, monthly, by whatever means suits you. Nothing renews automatically because nothing is set up to charge you automatically.

You can stop at the end of any month. Tell us and that is the whole process. There is no notice period, no cancellation fee and no minimum term. We do not refund part of a month already paid for, because the month was available to you.

Your records leave with you, at no charge. Patients, visits, billing and expenses export to CSV from inside the product, along with a monthly workbook for your accountant, and those exports keep working even after a plan has lapsed. If you want a full copy in another form when you go, ask and we will help.

This is worth reading before you need it, because the behaviour is deliberate and it is not what most software does.

An expired plan makes the clinic read only. It does not take the clinic away.Everything already recorded stays visible. You can still open a patient's history, print a prescription, reprint an invoice, run an export and hand a patient their paperwork. What stops is writing: registering a patient, approving a prescription, taking a payment.

One write still works, which is the button that asks us to extend the plan, because a refusal that tells you to ask and then blocks the asking is not a refusal anybody can act on.

We do not delete a clinic's data when a plan lapses, and there is no timer running. If you want your records removed after you leave, ask us and we will do it.

There is no service level commitment, and we are not going to invent one. This is a small product run by one person. It runs on managed infrastructure in Mumbai and it is up almost all of the time, and neither of those sentences is a guarantee. We do not currently run automated monitoring, so there are outages we would learn about from you.

Support is best effort and it is a phone call. We answer quickly in practice and we are not promising an answer within a stated number of hours, because a promise nobody staffs is worth nothing to you.

We take backups of the database. We do not offer a guaranteed backup schedule or a recovery time, and you should not treat the product as your only copy of anything you cannot lose. The exports above exist partly for that reason and we would rather you used them.

We may take the service down for maintenance, and will give notice where we can.

Your clinic's records are yours. We hold and process them to run the service for you and for nothing else: we do not sell them, we do not use them to market anything, and we do not use one clinic's data to serve another.

Under India's Digital Personal Data Protection Act your clinic is the Data Fiduciary for its patients and we are its Data Processor. What that means in practice, what we hold, who else touches it and how long it stays, is set out in our privacy page, which forms part of these terms. One thing from it belongs here too: deleting inside the product hides a record rather than erasing it, and a genuine erasure is something you ask us for.

Do not use the service to break the law, do not try to reach another clinic's data, do not attempt to break or overload the system, and do not resell the service as your own without agreeing that with us first. We may suspend an account that is doing one of those, and we will tell you why.

We will do our work with reasonable care and skill. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, for lost profits or goodwill, or for data you lost where an export was available to you and was not taken.

Where we are liable, our total liability in any twelve month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

Clinical decisions are outside this entirely. Responsibility for the care given to a patient rests with the practitioner who gave it.

We may change these terms. If a change matters we will tell clinics using the product and update the date at the top, and you are free to stop at the end of the month if you do not want to accept it.

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction. Before anybody goes near a court, call us: almost everything is a misunderstanding that a conversation fixes.

Questions about any of this go to or +91 76969 98019.